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Our Terms, Your Rights, and How We Operate

Everything you do on pick4md — from funding your account with PayPal or Venmo to placing a same-game parlay on Sunday football — sits inside a clear legal framework designed to protect your account and define our mutual obligations.

State-Dependent AccessAccount User AgreementPrivacy & Data PolicyCookie Consent ControlsUS-Only Payment Rails
pick4md Our Terms, Your Rights, and How We Operate
LEGAL CONTACT PATHS

How to Reach Us About a Policy Matter

If you have a question about your account agreement, a data request, or a dispute related to a transaction — whether that transaction was a PayPal deposit or a Play+ withdrawal — our support team handles policy inquiries directly. Reach out through any of the channels below and reference your account ID so we can pull up your record without delay.

Team online

Live Chat

Start a live chat session from your account dashboard. Policy and dispute questions are routed to a dedicated team, not a general queue.

Email Support

Send detailed legal or account inquiries to our support address found in your account settings. We respond to policy questions in writing.

Account Help Center

The Help Center inside your account covers data deletion requests, agreement updates, and state-eligibility questions with step-by-step account paths.

ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Protect Your Account

pick4md applies industry-standard SSL encryption across every account session and every payment transaction, including PayPal and Venmo transfers. We retain account data only as long as required by the terms of your agreement and applicable state regulations. You can request a copy of the data we hold on you, ask us to correct it, or request deletion — subject to any legal hold obligations tied to your transaction history.

Data Retention

We keep account and transaction records for the period required under applicable state law. Retention schedules are documented in our full privacy policy, accessible in account settings.

Cookie Controls

Our cookie banner lets you accept, reject, or customize tracking on your first visit. You can revisit those choices any time through the privacy settings tab in your browser session.

Identity Verification

Account verification uses government-issued ID and address confirmation. This step is required before any withdrawal — whether via Venmo, PayPal, or Play+ — can be processed.

Requesting Changes

To update personal data, correct an error, or submit a deletion request, contact support via live chat or email and include your account ID. We confirm receipt in writing.

Common Legal and Account Policy Questions

These are the policy questions we hear most often. Each answer reflects how our terms actually work — not a general summary.

Access to pick4md depends entirely on your state's law. We do not claim a federal license. Check your state's online gaming rules before creating an account to confirm eligibility.

We collect your name, address, date of birth, and government ID for identity verification. Payment data — such as your linked PayPal or Venmo account — is processed through those providers' own secure systems.

Contact support via live chat or email, include your account ID, and ask for a data subject access request. We confirm receipt and provide your record within the timeframe stated in our privacy policy.

Yes. Submit a deletion request through live chat or email. Some data may be retained to satisfy legal or regulatory obligations tied to your transaction history before full deletion is completed.

The base user agreement always takes precedence. If any promotional terms appear to contradict the main agreement, the main agreement controls. Contact support if you spot a conflict.

Payment disputes — whether involving a PayPal deposit, a Venmo withdrawal, or a Play+ transaction — are logged against your account ID and reviewed by our payments team. We respond in writing with a resolution path.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.